Terms of Service

Last updated: March 21, 2026

1. Agreement

By using Total Chat ("the Service"), you agree to these terms. The Service is provided by Nailsmith ("we", "us").

2. Description of Service

Total Chat provides an AI-powered chat SDK and backend service for customer support, lead generation, and bug routing. The Service includes the chat widget, API, knowledge base, codebase scanner, and integrations.

3. Accounts

You must provide accurate information when registering. You are responsible for maintaining the security of your API keys and account credentials.

4. Acceptable Use

You agree not to:

  • Use the Service for illegal purposes
  • Attempt to reverse-engineer, decompile, or hack the Service
  • Exceed your plan's conversation limits without upgrading
  • Use the Service to collect sensitive personal data (SSN, credit cards, health data) via chat
  • Misrepresent AI responses as human responses to end users

5. Billing

Paid plans are billed monthly through Whop. You may cancel at any time. Refunds are handled on a case-by-case basis. Conversation limits reset on each billing cycle.

6. Data Ownership

  • Your content — You retain ownership of your knowledge base articles, conversation data, and configuration
  • AI-generated content — Auto-drafted KB articles become your property once approved
  • Lead data — Leads captured belong to you

7. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for downtime, data loss, or service interruptions.

8. Limitation of Liability

The Service is provided "as is." We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the 12 months preceding any claim.

9. Termination

Either party may terminate at any time. Upon termination, we will provide a reasonable period to export your data.

10. Changes

We may update these terms. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

11. Contact

Questions? Email [email protected].